Condiciones Generales - Rentalscout.net

The company Lyroweb, SL (hereinafter called RentalScout) will procure rental vehicles to the client (lessee) from the contracting company (lessor). The rental contract will be executed between the lessee and the lessor on site, in the national language. The lessee will accept with no restrictions the terms of the rental stated by the lessor. RentalScout is only the mediator and not the representative of the relevant lessor.

In the case of a “FREE-SALE” vehicle booking (available vehicle categories, booked at least 48 hours before collection) the confirmation will be automatically sent through our web page to the e-mail address stated by the lessee and, subsequently, the lessor will send a confirmation to RentalScout. Nevertheless, in the case the lessor does not confirm back regardless the reason, RentalScout reserves the right to cancel the mentioned booking.

In the case of vehicles requiring some kind of additional confirmation from the lessor (“ON REQUEST”), the sending of the confirmation of the booking could delay up to 24 hours or more (we kindly ask you to pay attention to weekends and bank holidays). As soon as we have the confirmation from the lessor, we will send the receipt or voucher by e-mail or fax.

When you collect the vehicle, you must show the booking confirmation (voucher) to the lessor (you may request a copy of your voucher in the costumer’s area on our web page). In the voucher you will find all the relevant details of the booking, services included, and what are the services you have to pay for on site.

We kindly ask you to bear in mind that in order to assure a correct delivery of the vehicle in the airport, the lessor needs the flight number and the exact time of arrival at least 48 hours in advance.

RentalScout reserves the right to modify without prior notices the stated fees and services shown on our website. The bookings confirmed before the modification of the prices will not be affected by the price increase. All the prices include VAT. When changing from high to low season, for instance, the price of the first day of the booking will be relevant for the entire rental period. The rental price is calculated in a 24 hours rhythm from the moment the vehicle is collected. The vehicle shall be returned on the day of return maximum at the same time it was collected. In the case the 24 hours rhythm is exceeded, different fees depending on the lessor and the country will be due. RentalScout has no influence on this matter.

The payment of the deposit will be different depending on the lessor and the country. In most cases, it will consist of the value of the fuel to fill the first tank. We kindly ask you to bear in mind that on some occasions the lessor will request for the payment of the contract and for the deposit a credit card issued in the name of the main driver.

Depending on the country and the lessor, the insurance of the vehicle will be different. In the booking confirmation you will find the exact insurance-details of the vehicle you booked.

Generally, the price of the rental includes the following insurances:

Compulsory liability insurance (Third party insurance)
Fully comprehensive insurance (CDW, crash term - with or without excess)
Theft protection (TP)

The damages not covered by the insurance are:

Glass and mirrors broken
Damages of the underside of the vehicles (due to negligent use)
Damages of tyres
Damages of child seats or to different accessories
Damages to the interior of the vehicle
Loss or rupture of the keys
Use of wrong fuel

Depending on the lessor, you may sign up for additional insurances (for instance, insurance for tyres, for passengers, etc.). Also, there is the possibility of further fees that should be paid to the lessor on site (such as airport fees, delivery of vehicle in airport in hours out of the trading hours, delivery at hotel, second driver, additional fees in the case of a diesel car, etc.). The specific rental terms from the relevant lessor will be stated in the booking confirmation. We are at your disposal during our trading hours on the telephone number 020 8144 8677 (UK) or 96 578 96 01 (Spain) in case you have any query.

Bookings can only be confirmed in accordance with the vehicle category, but not with a specific model or brand, nor with the kind of fuel. The mentioned vehicle models are an example of the size and features of the category. In the case the booked category is not available: the lessor reserves the right to provide a vehicle of a higher category.

During the booking procedure, you will be informed about the lessor address and other contact information. You may also find this information in the confirmation of the booking. The minimum age for the driver, in most countries, ranges between 21 and 25 years. The fuel expenses are not included in the price and shall be paid at the beginning on site to the lessor. We kindly ask you to previously find out about the kind of fuel the vehicles requires to avoid filling the tank up with the wrong kind of fuel. At the moment you collect the vehicle, the lessor shall be shown the following documents, which shall be issued in the name of the main driver:

Confirmation of the booking (voucher)
Valid driving license type III (B)
Passport / valid id. document
Credit card

In the case the lessee has not the mentioned documents, he is under the influence of drugs or alcohol, his behaviour is not adequate or acceptable or has not the minimum age, the lessor reserves the right to refuse the delivery of the vehicle. RentalScout accepts no liability regarding these circumstances.

In order to ensure the claims, the lessee will have to immediately inform us by telephone during the vehicle delivery about the discrepancies regarding the promised services. Thus, we will be able to immediately contact the lessor.

Depending on the lessor, different accessories and extra features may be booked (for instance, child seat, luggage rack, GPS, winter wheels, chains for snow, etc.).
In the case of some of those accessories are required, a confirmation by the lessor will be necessary. The fees for those extras will be stated in your voucher. We will be glad to inform you about the specific fees in our customer’s service numbers: 020 8144 8677 (UK) or 96 578 96 01 (Spain) or e-mail.

Depending on the agency and on each lessor, you may return the rental vehicle in a different office to the one you collected it from. In the confirmation you will find the fees arising from this circumstance. We will be glad to inform you about the specific fees in our customer service number 020 8144 8677 (UK) or 96 578 96 01 (Spain) or by e-mail.

Unless otherwise stated in the lessor’s terms, car accidents shall be notified to the lessor within the 24 hours following the accident; you must provide the police report. Failure to comply with these terms may imply the loss of the fully comprehensive insurance or the theft insurance. In the case the vehicle is stolen, you shall immediately report it to the closest police station and hand over the keys to the lessor.

RentalScout is only liable in the case of intent or gross negligence. Any liability is limited to the price of the relevant booking. The liability is excluded for consequential damages. Any damage or loss due to incidents or occurrences for which we are not responsible (for example: lack of due care, mistakes, omissions, features and services of the lessor) or which are force major, will not be claimable. The only responsible for the conditions of the vehicle and its technical features is the lessor. The relevant jurisdiction to deal with the discrepancies is Denia (Alicante, Spain).

You can reach us in the telephone numbers 020 8144 8677 (UK) and 96 578 96 01 (Spain) during our office hours if you have any query regarding our terms & conditions.